“Thank you for the exemplary care you gave to Dad at Bramley House for the time he was with you, and the comfort you gave to the family. I cannot write too highly of this from yourself [manager] at the top through to the most junior of your team.”
“…a big thank you for your patience, understanding, also those who in any way cared and helped [name] for the short time whilst [name] was at Bramley House.”
“…thank you so much for all you did for [name] while he was with you.”
“I would also like to thank you for the care you gave Dad not only did you give him a high standard of care but you showed patience, understanding and kindness.”
“I cannot thank you enough for the respect, care, understanding and support which was not only given to my grandma, but also to the rest of my family and indeed myself.”
The CQC (Care Quality Commission) is the independent regulator of health and social care in England, whose role is to make sure that health and social care services, such as Bramley Care, provide their clients with safe, effective, compassionate, high-quality care. In order to perform its role effectively, the CQC encourages the clients, relatives of clients and employees of home care services and care homes to give them feedback about the services they receive. If you would like to contact the CQC to let them know about your experiences as a client, or a relative of a client, or an employee, at Bramley Home Care, Bramley House or The Old Rectory, please contact them via their website https://www.cqc.org.uk/give-feedback-on-care or by phoning them on 03000 616161.
We welcome feedback and comments from our customers as this helps us improve our service. We are committed to maintaining high standards, but from time to time we understand that customers and their representatives may wish to make a complaint. Please click on this link for full details of the Bramley Care Complaints Procedure.