“May I thank you all for the love, care and compassion that you gave [name] during her last 3 months.”
“Thank you so much for the wonderful care that you have given [name]. I has been very reassuring knowing that she has been lovingly got out of bed each morning and settled for a good night’s sleep each evening.”
“……thank you all so much for taking such good care of my mother. I found all the team extremely professional and so caring and kind to my mother.”
“I am so grateful that you enabled him to be at home for that time and treated him with kindness and dignity.”
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The CQC (Care Quality Commission) is the independent regulator of health and social care in England, whose role is to make sure that health and social care services, such as Bramley Care, provide their clients with safe, effective, compassionate, high-quality care. In order to perform its role effectively, the CQC encourages the clients, relatives of clients and employees of home care services and care homes to give them feedback about the services they receive. If you would like to contact the CQC to let them know about your experiences as a client, or a relative of a client, or an employee, at Bramley Home Care, Bramley House or The Old Rectory, please contact them via their website https://www.cqc.org.uk/give-feedback-on-care or by phoning them on 03000 616161.
We welcome feedback and comments from our customers as this helps us improve our service. We are committed to maintaining high standards, but from time to time we understand that customers and their representatives may wish to make a complaint. Please click on this link for full details of the Bramley Care Complaints Procedure.