“Bramley Home Care provided a care service over three weeks to my Mother, visiting four times per day. Without exception, the carers provided an exemplary level of care and compassion, professionalism and good humour. Our final weeks with our Mother were made happy, calm and certainly easier thanks to the outstanding level of support provided by the team. All the carers were all heroes. Truly professional and selfless in every respect. We thank you too for your extended support to all the family. We cannot thank the carers enough, alongside all the team behind them, for such brilliant care. We are indebted to you and your warmth and kindness will remain with us.”
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The CQC (Care Quality Commission) is the independent regulator of health and social care in England, whose role is to make sure that health and social care services, such as Bramley Care, provide their clients with safe, effective, compassionate, high-quality care. In order to perform its role effectively, the CQC encourages the clients, relatives of clients and employees of home care services and care homes to give them feedback about the services they receive. If you would like to contact the CQC to let them know about your experiences as a client, or a relative of a client, or an employee, at Bramley Home Care, Bramley House or The Old Rectory, please contact them via their website https://www.cqc.org.uk/give-feedback-on-care or by phoning them on 03000 616161.
We welcome feedback and comments from our customers as this helps us improve our service. We are committed to maintaining high standards, but from time to time we understand that customers and their representatives may wish to make a complaint. Please click on this link for full details of the Bramley Care Complaints Procedure.