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Meeting individual needs

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Care at Millbrook House

From full time care to respite breaks

One of the reasons our care homes are such an enjoyable place to live is due to the impeccable standard of care offered by our team of staff, who constantly prioritise preserving dignity, encouraging independence and ensuring, above all, comfort.

Care at Millbrook House

Our mission at Millbrook House is to offer the same degree of care that a loving and caring relative, aided by health professionals, would provide.  With that in mind, each resident is assigned their own personal carer, who will treat them with dignity and respect and with a particular focus on their individual needs.

We have recently been awarded a ‘Commend’ by the Gold Standards Framework.  This ensures that by working very closely with the GPs, District Nurses and other care bodies, we provide the best possible care.

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Convalescent & Holiday Breaks

Staff are always available to support 24 hours a day, so you can rest easy knowing that your loved ones are safe.

 

Our Convalescent breaks following illness or hospitalisation gives the opportunity for further recovery in a safe and caring environment.  Convalescent care can last for just a few days or as long as is needed.

Holiday breaks are designed to give carers a well-earned break, whilst their loved one receives the very best care at Millbrook House. It is also an opportunity to enjoy the company of other like-minded people and take part in the variety of activities on offer.

 

Our Convalescent and Holiday breaks are bespoke to each individual’s needs.

Our care plans

Millbrook House is committed to offering the best care. 

 

Each resident has a personal care plan, which with their input reflects how they want to live and how they want to be supported and cared for.  We assist by taking into account all of their needs; physical, mental, social and emotional, to create a bespoke care plan that maintains their welfare and promotes the resident’s well-being at all times.  This care plan is compiled during the first 2 days in residence and is reviewed continuously to meet changing needs.

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Family care portal

We use an electronic system called Nourish to help manage the care of our residents.  We use it to record real-time, accurate, up-to-date information about our residents’ health and well-being, which is instantly accessible to everyone in the care team.

Residents’ loved ones are also able to access this information through the Nourish Family Portal. The Family Portal was specifically designed to allow family members to get closer to the care provided to their loved ones, allowing them to feel totally secure in the quality of the care we provide.

Training

All care staff receive extensive training and new members of staff are expected to complete training in Health & Safety, Nutrition/ Food Hygiene, Safeguarding, First Aid, Infection Control, Manual Handing and Fire Evacuation within the first three months of starting.

 

Our staff all hold a Care Certificate or Health & Social Care Diploma Level 2 or above so are qualified to provide excellent care. 

All staff receive training in safeguarding and protecting adults, and are subject to all the appropriate checks including a Disclosure and Barring Scheme (DBS) check, which is required before a member of staff starts work.

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