We thought you might like to meet the Bramley Care Management Team – a truly dedicated and hard-working group of professionals, committed to providing the highest standard of care to all our clients.
Richard Wagner
Director
What is your background in Care?
My first experience of working in a residential care home was back in 1988 in a care home in Liss in Hampshire. It was there that I realised that I really enjoyed caring for people. Now over 20 years on, I’ve never looked back and still enjoy every day.
How do you spend your free time?
I have many hobbies. I love making jewellery and DIY, but my passion lies with sailing and being out on the sea.
What’s the scariest thing you’ve ever done?
I delivered my first born son, an experience I will treasure forever and I wouldn’t hesitate to do it again (although I really don’t want any more children!).
What’s your perfect Friday night?
Spending the evening together with my family and trying to encourage them to watch some science fiction on the TV with me.
What’s your favourite film?
I love the latest Star Trek movies and TV series.
How do you take your coffee?
I take my coffee “au naturale” (black with no sugar) and my tea with a dash of milk.
Sarah Wagner
Director of Operations
I joined Bramley Care five and a half years ago, bringing with me over two decades of senior management experience from New Forest District Council. Since stepping into the family business, I have applied my strong background in customer service and business improvement to help drive operational excellence across the group.
As Director of Operations, I lead on the smooth day-to-day running of our care services, ensuring they not only meet regulatory standards but also uphold the compassionate, person-centred values at the heart of Bramley Care. My hands-on approach means I am often found supporting the team directly and maintaining strong relationships with both staff and the people we care for.
How do you spend your free time?
I enjoy anything outdoors—long walks with our two dogs, wild swimming, paddle boarding, sailing.
What’s the scariest thing you’ve ever done?
Jumping out of a small aircraft at 15,000 feet! It was an unforgettable parachute experience, and I absolutely loved it.
What’s your perfect Friday night?
In summer: a BBQ on the patio, soaking up the late sunshine with family. In winter: the wood burner lit, a cosy lounge, and a good film.
Dawn Bialan, Registered Care Home Manager at Bramley House
I have dedicated over thirty years of my life to health and social care, a journey that has shaped not only my career but also who I am as a person. I began my working life as a care assistant and through commitment, learning, and a deep passion for supporting others, progressed to senior leadership roles. Most recently, I spent 18 years as an Operations Manager for a healthcare company.
Throughout my career, I have managed and supported a wide range of services including dementia care, nursing care, palliative and end-of-life care, complex needs, neurological care and private hospital services. No matter the setting, my focus has always been on delivering high-quality, person centred care that respects dignity, individuality and choice.
At the heart of my values are compassion, teamwork, and truly listening, to residents, families and staff alike. I firmly believe that the best care is delivered when people feel valued, supported and understood and when teams work together with trust and shared purpose.
Beyond my professional roles, I have spent much of my life supporting people affected by addiction and those experiencing homelessness. During the COVID pandemic, I founded a charity driven by a simple belief: everyone deserves care, kindness and hope. Each night, we provided hot meals for over 50 people and went on to support ten individuals into permanent homes, an achievement I remain incredibly proud of.
Outside of work, I love to travel, walk, bake and enjoy all things crafty. I’m a proud owner of four small dogs, a parent to four children and one of four sisters, so life is always busy and full of laughter! Spending time with my family and friends is incredibly important to me and keeps me grounded, motivated and inspired.
Caring for people has never just been my job, it has been my life’s work. I feel privileged to support individuals and families at some of the most important moments in their lives and I remain deeply committed to creating environments where people feel safe, respected and truly at home.
Vicki Collins, Registered Care Home Manager at Millbrook House & The Old Rectory
I have worked in the care sector since leaving school and have nine years management experience in residential homes. I previously worked for Bramley Care for nine years so know the business and its ethos well.
I have a Level 5 Diploma in Health & Social Care Management and a Level 7 Diploma in Leadership and Management.
In my spare time I like to travel, horse ride and spend time with my children and their partners.
We spend a lot of time at horse shows and events. I also like to spend time at my caravan with my husband and my Cavapoo Primrose.
The scariest thing I have ever done is a hot air balloon ride. I hate heights! But I loved the experience in the end
Favourite film; The Lost Boys.
Take my Coffee black and strong!
Janeth Paz, Deputy Manager at Millbrook House
I am proud to serve as Deputy Mamger at Millbrook House, bringing both clinical expertise and a passion for compassionate leadership to my role. I began my career as a Nurse completing a Bachelor of Science in Nursing. During my nursing career I gained valuable experience in community nursing, psychiatric care and midwifery, before moving to England and joining Millbrook House in August 2004. These diverse clinical settings have shaped my understanding of the physical, emotional and holistic needs of those in our care. Alongside my nursing qualifications and background, I have also gained a NVQ in Health and Social Care Management. This along with my nursing experience allows me to balance strong clinical insight with effective team leadership, ensuring our residents receive safe, person-centred care delivered with dignity and respect.
I believe that great care starts with great teamwork and support staff to provide the highest standard of care.
Outside of work I enjoy long walks with my husband, travelling to new places, and spending time with my daughter who works as an ICU Nurse. I enjoy embracing new experiences and personal challenges- including hiking up Snowdon, even though I am afraid of heights! For me growth often begins just outside our comfort zone.
Athena Fenn, Deputy Manager at The Old Rectory
I joined the Bramley Care team as Deputy Manager at The Old Rectory in February 2026.
I have worked in care since the age of 17. It has grown from a job in to a vocation. I am passionate about creating environments that enable people to feel safe, respected and valued. I believe in supporting people with empathy, dignity and integrity and leading by example to promote high standards of compassionate care.
When I am not working I enjoy spending time with loved ones, going for walks, reading and cooking.
Robert Blackman, Home Care Manager
What is your background in Care?
I trained as a Registered Nurse back when dinosaurs roamed the earth and went on to own and manage several care homes and a home care business providing 1600 hours of care.
How do you spend your free time?
I love to cycle but if I have more time, you’ll often find me climbing a hill or mountain somewhere wearing my via ferrata kit and a hard hat.
What’s the scariest thing you’ve ever done?
Getting up on stage, playing the guitar, and singing solo in front of a live audience.
What’s your perfect Friday night?
Watching someone else get up on stage, play a guitar and sing in front of a live audience!
What’s your favourite film?
Difficult one, but I think it would have to be Last of the Mohicans.
How do you take your coffee?
Real, black and in a mug
Karen Mayall, Office Administrator
Karen Mayall joined Bramley Care on 13th February 2023 as Office Administrator, bringing with her over two decades of experience within the care sector. Having worked in care since 2001, Karen has developed a strong understanding of the industry and the importance of efficient organisation and supportive teamwork in delivering high-quality services.
Between 2015 and 2020, Karen took a break from the care sector to work as Front of House in a local hotel. This role strengthened her communication, organisational, and customer service skills, all of which she now brings to her position within the office team. Following the impact of Covid, Karen returned to the care sector, reaffirming her commitment to supporting services that make a real difference in people’s lives.
In her role as Office Administrator, Karen plays a key part in ensuring the smooth day-to-day running of the office, providing reliable support to both colleagues and clients. Her approachable nature and attention to detail make her a valued member of the Bramley Care team.
Outside of work, Karen enjoys travelling, whether it’s hot holidays abroad or exploring the British coastline. She regularly attends football matches with her fiancé — despite supporting different teams — and enjoys the opportunity to travel around the UK and Europe for games. Karen also loves spending quality time with their five grown-up children and attending live music events, particularly ska and reggae gigs.
Juliet Booth, Bramley Home Care Assistant Manager & Coordinator
Juliet joined Bramley in February 2022, bringing with her over 26 years of experience in the health and social care sector. Throughout her career, she has developed extensive knowledge and expertise, having worked as a Care Coordinator for three previous agencies. Her broad experience enables her to confidently manage complex situations while ensuring that clients receive compassionate, person-centred support.
Juliet has worked hard to achieve her NVQ Level 3 and Level 4 Diploma in Health and Social Care, demonstrating her commitment to professional development and maintaining high standards within the sector. She thrives on the challenges that the Care Coordinator role brings and takes pride in finding solutions that positively impact both clients and care teams.
She has a genuine passion for working in care and believes that even the smallest actions can make an enormous difference in people’s lives. For Juliet, one of the most rewarding aspects of her role is seeing firsthand how much individuals benefit from the services provided and knowing she has played a part in improving their wellbeing.
Outside of work, Juliet lives in Gillingham with her dogs, Rosie and Reava. She enjoys taking part in a local amateur theatre group and spending time with friends and family, not to mention those all important holidays abroad.
